CloudTunnelFrequently asked questions
Short answers. If yours is missing, contact support and we will add it.
Plans and billing
Is the free plan really free?
Yes. It is funded by ads shown inside the app. No card is needed.
How much is Premium?
USD 2.99 per month or USD 19.99 per year. Prices may vary by store and local tax.
How do I cancel?
From your dashboard for web purchases, or from Google Play or App Store subscriptions for in-app purchases. Access continues until the end of the paid period.
Do you offer refunds?
Web purchases: within 14 days of first purchase if under 5 GB used. Store purchases follow Google and Apple refund rules. See the refund policy.
Privacy
Do you keep logs?
No connection logs on any server. The account system keeps your email, subscription state and device list. See the no-logs policy for the full list.
Can you see what I do online?
No. Traffic is encrypted to our server and we do not record where it goes.
Where is the company based?
United States (HOSTUPCLOUD, INC.).
Do the ads track me?
Ad networks may use a device advertising ID for frequency capping. You can limit personalisation in your device settings. VPN traffic is never used for ads.
Using the app
How many devices can I use?
One at a time on Free, five at once on Premium.
Which regions are free?
Germany and the United Kingdom at launch. Premium unlocks every region.
Will it slow my connection?
Any VPN adds a small overhead. Ours is designed to add the least possible, and the app shows ping to each region.
Does it work on my TV?
Yes, on Android TV and Fire TV now, Apple TV later.